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RESCHEDULE AND CANCELLATION POLICY 

Unforeseen circumstances can be out of our control, and will force you to have to cancel or reschedule you appointment.  It is your responsibility to read and understand our policy so that you are not surprised by our terms.  Please keep in mind when you cancel, no show or reschedule this will not only affect my schedule but affects my other clients as well. So please, read the following carefully.  

 

  • Do not book an appointment unless you are sure about the service, and have read through the FAQs Tab.  If you book an appointment, pay the required commitment fee and change your mind and want to cancel, you forfeit your deposit. NO EXCEPTIONS.

  • When unforeseen circumstances like Pregnancy happen, your deposit will be held up to 1 year from your original scheduled date to reschedule.  

  • RESCHEDULE POLICY: ONE reschedule is permitted with more than 3 days notice of the scheduled appointment date. And must be rescheduled within 3 months from request. Additional rescheduling requests and request received within 3 days of the appointment will be charged a Reschedule Fee. The Reschedule Fee is 20% of the total cost of the service, and will be added on the day of your service.

  • CANCELLATION POLICY: Notify us as soon as possible if you need to cancel your appointment. Cancelled appointments forfeit deposit/retainer. A new retainer will be required for a new appointment. Note that deposits/retainers are non-refundable and non-transferable. 

  • If you text positive for Covid, call or text to reschedule - must reschedule within 30 days. After 30 days from initial appointment, if you have not rescheduled, you agree to forfeit your deposit.

  • Everyone's time is valuable and because I set out a specific amount of time for you and following appointments, it's important to stay within the total time set for you.  If you are 15 minutes late you forfeit your deposit and appointment regardless of unforeseen circumstances. A new deposit will be required for booking a new appointment. Please contact me if you are going to be late for your appointment. ​​

TOUCH UPS & REVISITS

  • PERFECTING TOUCH UP APPOINTMENTS must be booked no sooner than 6 weeks from your initial appointment and no later than 10 weeks from your initial appointment. This is for your protection for your skin to heal before any additional work can be done. The Touch-up appointment must be booked at first appointment. Booking beyond 10 weeks may occur additional charges

  • REVISIT REFRESHERS only apply to existing clients who's last visit was 2 years prior. Clients who have surpassed 2 years since their last visit may either need to book a new PMU session or may incur additional fees depending on the level of pigment saturation. You may book a Revisit Refresher online theartistrybeautystudio.com/book-online Upon booking we will request a picture and will either approve or deny your appointment request. We prefer pigment to be at least 50% faded for the best results -  this will also protect the integrity of your skin. 

What should I bring?

  • Feel free to wear a mask if you choose. Our Artists will also be wearing a mask during all appointments.

  • Please come alone to your appointment.  Guests and/or children are NOT permitted to enter or wait in our lobby.

  • Please only bring small essentials to your appointment (phone, wallet, keys).  Refrain from bringing large bags or other items.

  • Contactless payments such as Zelle are available in addition to credit cards payments are also accepted.   

  • If you are experiencing any symptoms such as coughing, fever, shortness of breath or ill, please notify me by text 949-424-2104 immediately so that we may reschedule your appointment.   

DO YOU REQUIRE A COMMITMENT /RETAINER FEE FOR APPOINTMENTS?

  • A non-refundable, non-transferable commitment fee (deposit) is required to schedule and secure your appointment.  This fee will be credited toward the overall cost of your service the day of your appointment. See below for methods of paying your deposit.

  • The balance of your service is due the day of your procedure and can be paid by Zelle or by Credit Card 

WHAT ARE THE ACCEPTED PAYMENTS?

CAN I BRING MY CHILDREN OR A FRIEND TO MY APPOINTMENT?

  • Our services require our full attention to detail, therefore absolutely no children or other guests are allowed in the studio for liability issues.  Please respect our request.

 

DO YOU WORK OVER OLD PERMANENT MAKEUP OR MICROBLADING DONE BY ANOTHER ARTIST?

Our Artists will not work over other artists work unless it is 90% -100% faded and approved prior to booking.  It's important to understand that artists are trained differently and have different approaches to their techniques, therefore we prefer a clean canvas to showcase the art.   If you have previous permanent makeup work by another artist upload a picture here.  Once received, we will let you know if we can work over your existing work. In some cases, if photos are not clear enough or true to color, an in person consultation will be suggested. We do not guarantee results for cover up/corrective work.  If the previous work is too dark, dense, discolored, or large, tattoo removal will be recommended.  PLEASE NOTE: Cover up/Corrective work generally requires multiple sessions for best results and will be charged accordingly.  Please DO NOT book an appointment until you have received an approval from our studio first.  Failure to submit clear photos and approval from will result in forfeit of your retainer (NO EXCEPTIONS) 

ALL COMMITMENT FEES ARE NON-REFUNDABLE AND NON-TRANSFERABLE, NO EXCEPTIONS UNLESS COVID -19 RELATED.

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